Support Center

Getting started with Omega Media is easy:

1. Visit our shop at shop.omegamedia.cc
2. Browse available plans and select one that fits your needs
3. Create an account and complete checkout
4. Your services will be automatically provisioned
5. You'll receive your access credentials via email

Visit shop.omegamedia.cc to get started!

Emby and Jellyfin are free, well-known media apps, think of them as your own private Netflix. You install one on your device and sign in with the details we give you. We run the servers; you use these trusted apps to watch.

We use both Emby and Jellyfin as our streaming platforms for on-demand movies and TV shows:

• Professional Emby and Jellyfin server infrastructure
• Access through Emby or Jellyfin apps on all devices
• High-quality streaming with adaptive bitrates
• Direct play and transcoding support
• Emby Premiere benefits included on Emby plans
• We do not have our own custom streaming app

Streaming Premium also offers a P Share delivery option for subscribers who prefer that experience. You'll need to download the official Emby or Jellyfin app for your device after subscribing.

A quick note on wording: "streams" and "connections" both mean how many things can play at the same time, but they're counted separately. "Streams" applies to the movie and series apps (Emby, Jellyfin, P Share); "connections" applies to live TV (OMEGA TV). A plan can have a different number for each, so check the one you mean.

Counts depend on the plan you choose:

• Streaming Lite and Streaming Premium: 3 or 5 simultaneous streams, your choice at checkout
• OMEGA TV: 1 to 5 live-TV connections, choose what fits your household
• Bundles: live-TV connection count selected at purchase
• Manage your subscription through your client portal at shop.omegamedia.cc

Pick the counts that fit your household when you order.

Yes, most services include a free 24-hour trial:

• OMEGA TV: free 24-hour IPTV trial
• Streaming Lite: free 24-hour Emby Lite or Jellyfin Lite trial
• Streaming Premium: free 24-hour Premium Emby trial (3 streams)

Start your trial at shop.omegamedia.cc so you can test on your own setup before committing.

Payments are simple and secure:

• All payments are processed securely through our shop at shop.omegamedia.cc
• We accept major credit cards, PayPal, and cryptocurrency
• Automated recurring billing for your convenience
• Manage invoices and payment methods in your client area
• Full billing history available in your account

Visit shop.omegamedia.cc to manage your billing.

Managing your subscription is easy through your client area:

• Log in to your client area at shop.omegamedia.cc
• Upgrade or downgrade options available instantly
• Stream limit adjustments possible
• Changes take effect immediately

Manage your plan at shop.omegamedia.cc

Cancelling is straightforward through your client area:

• Log in to your client area at shop.omegamedia.cc
• Navigate to your active services
• Request cancellation with a few clicks
• No complicated process or waiting

Manage your subscription at shop.omegamedia.cc

Both tiers give you on-demand movies and TV shows through Emby or Jellyfin, but they differ in library size, server location and depth of content:

Lite is the right pick if you mainly watch popular Western titles. Premium is the upgrade for the widest catalogue, the best quality, and international or niche content.

Premium P Share is an alternative delivery method for Streaming Premium that lets you access the same Premium library through a different client experience on your own devices.

• Same Premium library as Premium Emby (160,000+ movies, 43,000+ shows)
• Available on 6-month and annual terms
• Great if you already have a preferred media client and want the Premium catalogue delivered that way
• Premium Emby is available on all billing cycles including monthly

Both options are listed on the Streaming Premium page. Choose the one that fits your preferred setup.

We offer two convenient ways to request content:

Both systems are integrated with our library for fast content addition.

Request fulfillment depends on availability and demand:

• Popular content usually added within 24-48 hours
• Obscure or older content may take longer
• Automated systems prioritize requests
• Community votes help prioritize popular requests

Check Discord for updates on your specific requests.

We provide high-quality content across all formats:

• HD (720p) and Full HD (1080p) standard
• 4K Ultra HD for newer releases
• Remux quality for premium viewing experience
• Multiple audio tracks and subtitles when available
• Optimized encoding for best streaming experience

Quality varies by source material and availability.

We offer multiple support channels:

• Submit a support ticket through shop.omegamedia.cc
• Join our Discord community for community help
• Browse our knowledge base for common solutions
• Support tickets typically answered within 24 hours
• Community Discord available for quick questions

Visit shop.omegamedia.cc to submit a ticket, or join our Discord for community support.

Our Discord community has clear guidelines:

• Be respectful to all community members
• Use appropriate channels for different topics
• No sharing of login credentials
• Follow Discord's Terms of Service
• Admins enforce rules fairly and consistently

A welcoming community makes the experience better for everyone.

Friends are welcome to join our community:

• Share our website omegamedia.cc with friends
• Each person needs their own subscription
• Group discounts may be available
• Check shop.omegamedia.cc for group plans

Building a larger community benefits everyone with better content and support.