Support Center

Getting started with Omega Media is easy:

1. Visit our shop at shop.omegamedia.cc
2. Browse available plans and select one that fits your needs
3. Create an account and complete checkout
4. Your services will be automatically provisioned
5. You'll receive your access credentials via email

Visit shop.omegamedia.cc to get started!

We use both Emby and Jellyfin as our streaming platforms for movies and TV shows:

• Professional Emby/Jellyfin server infrastructure
• Access through Emby or Jellyfin apps on all devices
• High-quality streaming with adaptive bitrates
• Direct play and transcoding support
• Emby Premiere benefits included (Emby servers only)
• We do not have our own custom streaming app

You'll need to download either the official Emby or Jellyfin app for your device after subscribing.

Standard subscription includes 3 concurrent streams:

• 3 simultaneous streams included by default
• Additional streams available for an extra fee
• Visit your client portal to manage your stream limit
• Perfect for families or multiple users

Manage your subscription through our client portal at shop.omegamedia.cc

Payments are simple and secure:

• All payments are processed securely through our shop at shop.omegamedia.cc
• We accept major credit cards, PayPal, and cryptocurrency
• Automated recurring billing for your convenience
• Manage invoices and payment methods in your client area
• Full billing history available in your account

Visit shop.omegamedia.cc to manage your billing.

Managing your subscription is easy through your client area:

• Log in to your client area at shop.omegamedia.cc
• Upgrade or downgrade options available instantly
• Stream limit adjustments possible
• Changes take effect immediately

Manage your plan at shop.omegamedia.cc

Cancelling is straightforward through your client area:

• Log in to your client area at shop.omegamedia.cc
• Navigate to your active services
• Request cancellation with a few clicks
• No complicated process or waiting

Manage your subscription at shop.omegamedia.cc

We offer two convenient ways to request content:

Both systems are integrated with our library for fast content addition.

Request fulfillment depends on availability and demand:

• Popular content usually added within 24-48 hours
• Obscure or older content may take longer
• Automated systems prioritize requests
• Community votes help prioritize popular requests

Check Discord for updates on your specific requests.

We provide high-quality content across all formats:

• HD (720p) and Full HD (1080p) standard
• 4K Ultra HD for newer releases
• Remux quality for premium viewing experience
• Multiple audio tracks and subtitles when available
• Optimized encoding for best streaming experience

Quality varies by source material and availability.

We offer multiple support channels:

• Submit a support ticket through shop.omegamedia.cc
• Join our Discord community for community help
• Browse our knowledge base for common solutions
• Support tickets typically answered within 24 hours
• Community Discord available for quick questions

Visit shop.omegamedia.cc to submit a ticket, or join our Discord for community support.

Our Discord community has clear guidelines:

• Be respectful to all community members
• Use appropriate channels for different topics
• No sharing of login credentials
• Follow Discord's Terms of Service
• Admins enforce rules fairly and consistently

A welcoming community makes the experience better for everyone.

Friends are welcome to join our community:

• Share our website omegamedia.cc with friends
• Each person needs their own subscription
• Group discounts may be available
• Check shop.omegamedia.cc for group plans

Building a larger community benefits everyone with better content and support.